Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note that print-on-demand items are made to order and can only be returned if they arrive damaged, defective, or incorrect.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return or Report an Issue

To start a return or report a problem with your order, please contact us at dkpuppal@gmail.com with the following:

  • Your order number
  • A description of the issue
  • Photos of the item if it arrived damaged, defective, or incorrect

As many of our products are printed and fulfilled on demand, we do not require items to be physically returned. Once we have reviewed your query, we will arrange a replacement or issue a refund where applicable.

Please note:

  • We are unable to accept returns for items ordered in the wrong size or colour — please check product details carefully before purchasing
  • Digital downloads are non-refundable once accessed or downloaded
  • Personalised or custom items cannot be returned unless faulty

We aim to respond to all queries within 2 business days. 

If your return is accepted, we will contact you with next steps. As most of our products are print-on-demand, a physical return is usually not required.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

The following items cannot be returned: digital downloads once accessed, personalised or custom items (unless faulty), and items not in their original condition.

Exchanges
As our products are made to order, we are unable to offer direct exchanges. If you have received a faulty or incorrect item, please contact us and we will arrange a replacement.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dkpuppal@gmail.com.